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American Express Services Europe Limited
Financial Ombudsman decision DRN-5819479 Upheld
Upheldoutcome, as published by the Ombudsman
£6,000redress stated in the decision
Mon Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
registered a default against his credit card account in errorCredit file reporting
failed to contact him about the account while continuing to charge interestComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5819479.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.