Kroo Bank Ltd

Financial Ombudsman decision DRN-5816605 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr E complains that Kroo Bank Ltd hasn’t sufficiently compensated him for how it handled a fraud attempt on his account.Complaint handling

I agree Kroo made mistakes that amount to poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5816605.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.