HSBC UK Bank Plc
Financial Ombudsman decision DRN-5816391 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr H complains that HSBC UK Bank Plc didn’t provide him with information about interest rates on his accountInterest and rates
He is also unhappy with how it dealt with an enquiry he tried to make about this.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5816391.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.