Equifax Limited

Financial Ombudsman decision DRN-5816104 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr M complains Equifax Limited was reporting incorrect information on his credit fileCredit file reporting

he said he was also unhappy with Equifax’s closure of his case and subsequent handling of his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5816104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.