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FREEMANS PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5813131 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
reported inaccurate information to credit reference agencies and failed to amend her credit file on requestCredit file reporting
She also complained that Swimwear ought to have logged her complaint earlierComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5813131.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.