TSB Bank plc

Financial Ombudsman decision DRN-5811422 Upheld

Upheldoutcome, as published by the Ombudsman

£430redress stated in the decision

Thu Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

unable to use his TSB account card due to problem with the Address Verification System (AVS)Payment delayed or failed

Mr P says he was given conflicting information about the problem and spent hours of his time trying to resolve the issueComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5811422.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.