Nationwide Building Society

Financial Ombudsman decision DRN-5810828 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,010redress stated in the decision

Fri Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains that Nationwide Building Society (‘Nationwide’) hasn’t refunded all the money he lost to a job-task scam.APP scam refund refused

Mr C argues that at the time of the scam, he was vulnerable due to being unemployed and unable to work due to mental and physical conditions.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5810828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.