PRA Group (UK) Limited

Financial Ombudsman decision DRN-5806224 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

I uphold this complaint and require PRA Group (UK) Limited to: • Pay Mr H £100 compensation. • Change the contact details for Mr H so they only contact Mr H’s representative in future • Confirm to Mr H’s representative they’ve properly registered the LoA and will only contact him in futureComplaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974, Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5806224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.