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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-5806102 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Miss H complains about Tesco Personal Finance Limited’s actions in relation to dealing with her financial difficulties.Treatment in financial difficulty
Miss H complains about Tesco Personal Finance Limited’s actions in relation to dealing with her financial difficulties. She doesn’t think it has had proper regard for her vulnerabilities.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5806102.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.