Shawbrook Bank Limited

Financial Ombudsman decision DRN-5805684 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

the Supplier misrepresented matters at Time of Sale that Shawbrook was liable to answer under s.75 of the Consumer Credit Act 1974Product mis-sold

Shawbrook dealt with Mr and Mrs H’s concerns as a complaint and issued its final response letter on 22 October 2019, rejecting it on every ground.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5805684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.