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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-5805531 Not upheld
Not upheldoutcome, as published by the Ombudsman
£6,793redress stated in the decision
Thu Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Miss B complains about Volkswagen Financial Services (UK) Limited’s response to her financial difficulties in relation to a hire purchase agreementTreatment in financial difficulty
Volkswagen Finance says that it became aware that Miss B was having issues with her mental health in August 2017Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5805531.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.