Zopa Bank Limited
Financial Ombudsman decision DRN-5803959 Upheld
Upheldoutcome, as published by the Ombudsman
£9,995redress stated in the decision
Mon Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
And it agreed to settle the loan and remove it from Mr C’s credit fileCredit file reporting
Mr C complains that the car he acquired through Zopa Bank Limited (“Zopa”) wasn’t of satisfactory quality.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5803959.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.