Santander UK Plc
Financial Ombudsman decision DRN-5803846 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Failing to protect a vulnerable customer. Mr M said his pattern of behaviour in adding then removing the gambling block showed a vulnerability to gambling and Santander had a duty to treat him fairlySupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5803846.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.