NewDay Ltd

Financial Ombudsman decision DRN-5803064 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Thu Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mrs M complains that NewDay Ltd trading as Aqua irresponsibly lent to herIrresponsible lending

Mrs M said that Aqua’s failures to make reasonable adjustments due to her disability disclosure may amount to a breach of the Equality Act 2010.Support for vulnerable customers

Rules cited

Equality Act 2010, Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5803064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.