Lloyds Bank PLC

Financial Ombudsman decision DRN-5801353 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

acted irresponsibly when it provided him with an overdraft and then went on to increase his overdraft limitsIrresponsible lending

Lloyds ought to have taken steps to assist Mr C with his overdraft borrowing and then taken action to help prevent his financial position from continuing to deteriorateTreatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5801353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.