Santander UK Plc
Financial Ombudsman decision DRN-5798743 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
a £340 deposit he said he made on 18 March 2024 in his local post office which never credited his accountPayment delayed or failed
Miss P has also complained about the poor customer service received from Santander in making this complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5798743.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.