Digital Moneybox Limited

Financial Ombudsman decision DRN-5797903 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr S complains it took Digital Moneybox Limited too long to complete a cash Individual Savings Account (ISA) transfer he instructed it to makePayment delayed or failed

Moneybox did accept its internal communication could have been better regarding asking Mr S to resubmit his ISA transferService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5797903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.