Nationwide Building Society

Financial Ombudsman decision DRN-5797311 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

complains about the delays and difficulties he had registering a Lasting Power of Attorney (LPA) with Nationwide Building SocietyBereavement and power of attorney

apologising for the poor service as explained aboveService failure

Rules cited

Equality Act 2010, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5797311.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.