HSBC UK Bank Plc
Financial Ombudsman decision DRN-5795841 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr B has also complained that HSBC didn’t conduct proper affordability checksProduct mis-sold
It said Mr B had told it that there was an agreement with the third-party to take the loan and for the third-party to repay him. It said it had paid Mr B £100 compensation for poor service because it had incorrectly told him the loan had been written off.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5795841.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.