Nationwide Building Society

Financial Ombudsman decision DRN-5795186 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr P complains about the service he received from Nationwide Building Society (“Nationwide”) when he made an international payment. Mr P says the payment was returned due to an error on Nationwide’s part and that Nationwide failed to inform him that the payment had been rejected.Payment delayed or failed

Nationwide admitted that it should have contacted Mr P regarding the initial returned payment and found it was an error with its system not sending out a text message to notify him of the return.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5795186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.