HSBC UK Bank Plc
Financial Ombudsman decision DRN-5794669 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Support for vulnerable customers
In the Ombudsman’s words
Mr H complains about the service he received from HSBC UK Bank UK Plc (“HSBC”) when he called it to update his mobile phone number.Identity checks and access
HSBC’s agent offered to put a note on his account detailing his short-term memory problems which Mr H agreed to.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5794669.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.