Revolut Limited

Financial Ombudsman decision DRN-5794408 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,900redress stated in the decision

Wed Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

I see there was a delay in it doing so. Despite Miss S notifying Revolut of the problem with the transaction on the day it was made, it wasn’t until 11 days later that Revolut contacted the beneficiary bank.Payment delayed or failed

I agree that Revolut should pay Miss S compensation for the way it handled her dispute.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5794408.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.