Vanquis Bank Limited

Financial Ombudsman decision DRN-5793378 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms J completed multiple income and expenditure assessments where she demonstrated she had a monthly deficit, she was unable to afford £70 per month for three months, she had multiple instances of missed or late paymentsTreatment in financial difficulty

Ms J complains Vanquis Bank Limited (“Vanquis”) applied a default to her record despite her being in a payment arrangement.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5793378.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.