Vanquis Bank Limited

Financial Ombudsman decision DRN-5791824 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

The bankruptcy was later reflected on Mr B’s credit file.Credit file reporting

He said he thought Vanquis should’ve acknowledged that it had received documents regarding his bankruptcy because he was a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5791824.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.