MBNA Limited

Financial Ombudsman decision DRN-5791269 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I recognise Mr D didn’t like the tone or attitude of the complaints handler he spoke to at MBNA. We don’t consider complaints about complaints handling so I’ve focused on the support provided to Mr D when he tried to change his address.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5791269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.