Vanquis Bank Limited

Financial Ombudsman decision DRN-5790956 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mrs V complains that Vanquis Bank Limited trading as “Vanquis” incorrectly recorded a default on her credit fileCredit file reporting

Vanquis refused to take into account her illness and didn’t treat her with forbearance.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5790956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.