TSB Bank plc

Financial Ombudsman decision DRN-5787478 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss S complains about the way TSB Bank plc (‘TSB’) has recorded information on her credit fileCredit file reporting

TSB says it did give Miss S incorrect information about this initially. And accepted that it had not cancelled direct debits correctlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5787478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.