HSBC Bank plc

Financial Ombudsman decision DRN-5784084 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr W complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victim of what he feels was a scam.APP scam refund refused

Mr W also complained about the service he received from HSBC when raising his scam claim.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5784084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.