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Capital One (Europe) plc
Financial Ombudsman decision DRN-5784030 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms M has complained about a credit card Capital One (Europe) plc (“Capital One”) provided to her. She says she shouldn’t have been provided with a credit card or a limit increase.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5784030.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.