Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-5784021 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

I agree with our investigator’s findings in relation to the interest on Ms T’s loan being front loaded, and the way the ERC was calculated.Interest and rates

I think BOI have treated Ms T unfairly and should pay Ms T £100 for her distress and inconvenience.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5784021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.