Revolut Limited

Financial Ombudsman decision DRN-5782808 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

Mr B complains that Revolut declined to refund him £2,000 which he lost as a result of a scam.APP scam refund refused

He is also unhappy that Revolut registered a Cifas marker against his name without due cause.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5782808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.