Barclays Bank UK PLC

Financial Ombudsman decision DRN-5781838 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Thu Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

Miss W complains Barclays Bank UK PLC provided copies of joint account statements she held with her late mother to her sister, without her consent.Bereavement and power of attorney

She reiterated Barclays had failed in its duty of care and breached cited data protection legislation by disclosing information to her sister.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5781838.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.