Barclays Bank UK PLC

Financial Ombudsman decision DRN-5780920 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that Barclays Bank UK PLC lent to him irresponsibly when it let him borrow money on his mortgage current account reserve facility.Irresponsible lending

Mr S said he has several serious health conditions – and one of the symptoms can be letting debt out of control.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5780920.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.