Commsave Credit Union Limited

Financial Ombudsman decision DRN-5780856 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr M is complaining about the way Commsave Credit Union Limited (Commsave) communicated with him about arrears on his loan.Treatment in financial difficulty

Commsave initially said they couldn’t because he’d already made a complaint about the account. And then they tried to resolve things informally without logging a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5780856.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.