Openwork Limited
Financial Ombudsman decision DRN-5779444 Not upheld
Not upheldoutcome, as published by the Ombudsman
£8,000redress stated in the decision
Mon Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr and Mrs N complain that an appointed representative of Openwork Limited mis-sold them a mortgage.Product mis-sold
it had initially sent information about their complaint to an incorrect email address.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5779444.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.