Kroo Bank Ltd

Financial Ombudsman decision DRN-5779269 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Tue Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Kroo Bank Ltd won’t refund the full amount of money he lost to a scam.APP scam refund refused

Kroo did promise Mr B he would have his FRL by a deadline that it didn’t meet. For this service failing it offered to pay Mr B £25 compensation.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5779269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.