Starling Bank Limited

Financial Ombudsman decision DRN-5775805 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

he was in financial hardshipTreatment in financial difficulty

failed to make reasonable adjustments and failed to provide him with appropriate support at a time when he was in financial hardshipSupport for vulnerable customers

Rules cited

Equality Act 2010, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5775805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.