Barclays Bank UK PLC

Financial Ombudsman decision DRN-5775418 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss K complains that Barclays Bank UK PLC (Barclays) is refusing to refund her the amount she lost as the result of a scam.APP scam refund refused

Miss K has told us that due to personal circumstances she was vulnerable at the time she made the payments, and her decision-making abilities were impaired.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5775418.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.