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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-5772692 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr S complains that BMW Financial Services (GB) Limited (BMWFS) mis-sold him a hire purchase agreement.Product mis-sold
BMWFS offered Mr S £100 compensation in recognition of their service failings and delays in responding to this complaint.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5772692.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.