Carmoola Limited
Financial Ombudsman decision DRN-5771427 Not upheld
Not upheldoutcome, as published by the Ombudsman
£521redress stated in the decision
Thu Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr L explained he later got into financial difficulty.Treatment in financial difficulty
Mr L explained he didn’t think Carmoola had treated him fairly as a vulnerable consumer.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5771427.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.