Firms › BMW Financial Services(GB) Limited ›
BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-5768027 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr T complains that the car he acquired financed through a hire purchase agreement with BMW Financial Services (GB) Limited, trading as Alphera Financial Services (“BMWFS”), was mis-sold to him.Product mis-sold
BMWFS were unable to respond to the complaint within eight weeks so Mr T was given referral rights to our service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5768027.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.