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Lantern Debt Recovery Services Limited

Financial Ombudsman decision DRN-5765096 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr A noted a default had been reported on it for an account with Lantern he didn’t recognise.Credit file reporting

And, when they wouldn’t remove the default, Mr A complained to them saying they hadn’t carried out due diligence when buying this account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5765096.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.