ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-5764328 Upheld

Upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

Tue Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss G complains about the way ZILCH TECHNOLOGY LIMITED (‘Z’) acted toward her when she was having financial trouble.Treatment in financial difficulty

I can see how the delay in Z’s support team reaching out would have caused an avoidable level of distress and inconvenience.Service failure

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5764328.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.