Barclays Bank UK PLC

Financial Ombudsman decision DRN-5763965 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

It is unlikely that further steps (such as telephone calls) would have made any difference to the speed with which the money was returnedPayment delayed or failed

Mr W is also critical of the bank’s handling of his case, and particular its telephone contact.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5763965.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.