Nationwide Building Society

Financial Ombudsman decision DRN-5763315 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Miss M is also unhappy with delays in Nationwide issuing a replacement chequePayment delayed or failed

Nationwide had changed the spelling of her daughter’s trust fund account without authorisation to an incorrect spelling.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5763315.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.