HSBC UK Bank Plc
Financial Ombudsman decision DRN-5763125 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
remove any negative markers being reported to the Credit Reference Agencies for Mr W’s account between December 2024 and June 2025Credit file reporting
HSBC accept they misinformed Mr W and offered him £75 compensation. I don’t think that went far enough and I agree that £100 for Mr W’s distress and inconvenience is a fairer sum.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5763125.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.