MotoNovo Finance Limited

Financial Ombudsman decision DRN-5760235 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

failure to log a complaint and failure to action a subject access request (SAR)Complaint handling

There were delays in responding to emails Miss P sent. She had to complete several income and expenditure forms but wasn’t contacted when these were received.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5760235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.