Salary Finance Loans Limited

Financial Ombudsman decision DRN-5759738 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss P complains that Salary Finance Loans Limited (‘SFL’) didn’t communicate fairly with her or adequately support her during a period of financial difficulty.Treatment in financial difficulty

Miss P complains that SFL reported adverse information to her credit file and caused her significant distress.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5759738.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.