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Revolut Limited
Financial Ombudsman decision DRN-5758199 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Ms S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam.APP scam refund refused
Ms S says she was vulnerable at the time the scam took place and could not make sound independent financial decisions.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5758199.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.