MotoNovo Finance Limited

Financial Ombudsman decision DRN-5757682 Upheld

Upheldoutcome, as published by the Ombudsman

£7,159redress stated in the decision

Tue Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Ms S complains MotoNovo Finance Limited (MotoNovo) failed to take reasonable and proportionate steps to ensure they lent responsibly and that she could sustainably repay the loan.Irresponsible lending

Remove any adverse information recorded on Ms S’ credit file regarding the agreement.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5757682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.